STANDARD TERMS AND CONDITIONS
Welcome to F3 Timber Technologies' e-commerce website. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Introduction
These Terms and Conditions govern your use of our website and the purchase of products from F3 Timber Technologies. By using our website or purchasing our products, you accept these Terms and Conditions in full. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. Any derogation must be expressly agreed to in advance in writing to be valid.
2. Fulfillment Policy
Refund Policy
Customers are entitled to a refund under the following conditions:
- If the product received is defective or damaged upon arrival.
- If the product does not match the description provided on our website.
- Refund requests must be submitted within 30 days of receiving the product.
- Refunds will be processed within 14 business days after the returned item is received and inspected.
Delivery Policy
- We ship our products within North America. Shipping fees and delivery times vary based on the destination and the shipping method selected.
- Orders are processed within 2-3 business days. Standard delivery times range from 5-7 business days for domestic shipments (within Canada) and 10-15 business days for international shipments.
- Customers will receive a confirmation email with tracking information once their order has been shipped.
Return Policy
- Products can be returned within 30 days of delivery if they are in their original condition and packaging.
- To initiate a return, customers must contact our customer service team for a return authorization.
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
- A re-stocking fee of 15% will apply for the return of correctly shipped items that are neither damaged or defective.
- Once the return is received and inspected, a refund or exchange will be processed.
3. Payment Terms
- Our invoices are payable within 15 calendar days, unless another payment timeframe is indicated on either the invoice or the order.
- In the event of non-payment by the due date, F3 Timber Technologies reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due.
- F3 Timber Technologies will be authorized to suspend any provision of services without prior warning in the event of late payment.
- If a payment is still outstanding more than sixty (60) days after the due payment date, F3 Timber Technologies reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
- Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can F3 Timber Technologies become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to F3 Timber Technologies in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
4. Performance and Liability
- F3 Timber Technologies undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results.
- F3 Timber Technologies cannot under any circumstances be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
- In order for it to be admissible, F3 Timber Technologies must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
5. Legal Jurisdiction
- All our contractual relations will be governed exclusively by Canadian law.
6. Privacy Policy
Information Collection
This Privacy Policy outlines how we collect, use, and protect the personal information you provide when submitting an online form on our website. Please read this policy carefully to understand how your information will be handled.
By submitting the online form, you consent to the practices described in this Privacy Policy.
Information We Collect:
When you submit an online form on our website, we may collect the following types of personal information:
- Contact Information: This may include your name, email address, phone number, and mailing address.
- Demographic Information: We may collect information such as your age, gender, and location.
- Information Pertaining to the Purpose of the Form: Depending on the nature of the form, we may collect specific information related to your inquiry, request, or feedback.
How We Use Your Information:
· We may use the collected information for the following purposes:
- Responding to Your Inquiry: We may use your contact information to respond to your requests, questions, or feedback submitted through the form.
- Providing Services: If applicable, we may use your information to provide the services you requested.
- Improving Our Services: Your feedback and demographic information may help us enhance our products and services.
- Communication: We may use your contact information to send you relevant updates, newsletters, or promotional materials. You can opt out of these communications at any time.
Data Security:
We are committed to protecting your personal information. We use reasonable security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. Your personal information is contained behind secure networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Additionally, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Data Sharing:
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and providing our services. These third parties are obligated to keep your information confidential.
Cookies and Tracking:
We may use cookies and other tracking technologies to collect information about your browsing behavior on our website. This information is used to analyze trends, administer the site, and track users' movements for statistical purposes. You can control the use of cookies through your browser settings.
Your Choices:
· You have the right to:
- Access, update, or delete your personal information.
- Opt out of receiving communications from us.
- Object to or restrict the processing of your data.
- Lodge a complaint with the relevant data protection authority.
Changes to Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be indicated at the top of the policy.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at form.fit.function@f3timbertech.com
By submitting the online form, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.